Clearing jams from the top
cover and toner cartridge
areas
1 Open the top cover and remove the
toner cartridge.
CAUTION
To prevent damage to the toner
cartridge, do not expose it to light for
more than a few minutes.
2 Use the green handle to lift the
paper access plate.
3 Slowly pull the paper out of the
printer. Do not tear the paper.
Note
If paper is difficult to remove, try
clearing it from the input tray area (see
“Clearing jams from the input tray
areas” on page 102).
Avoid spilling loose toner. Using a dry,
lint-free cloth, clean any loose toner
that might have fallen into the printer.
If loose toner falls into the printer, it
might cause temporary problems with
print quality. Loose toner should clear
from the paper path after a few pages
are printed.
If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in
cold water. (Hot water sets toner into
fabric.)
Continued on the next page.
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3
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EN
Clearing paper jams 99
4
Open tray 1 and remove the
entrance cover to check for
additional jammed paper. If paper is
present, remove it.
5
Rotate the paper guide to check for
additional jammed paper. If paper is
present, remove it.
6
Replace the entrance cover and
close tray 1.
7
Reinstall the toner cartridge and
close the top cover.
8
If a paper jam message persists,
there is still paper in the printer. Look
for paper in another location (see
“Paper jam locations” on page 97).
If you are using a non-HP toner
cartridge, the message
NON HP
TONER DETECTED
might appear on
the control panel. Press
G
O
to
continue.
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5
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100 Chapter 4 - Problem solving
EN