Online services
For 24-hour access to information, we suggest the services listed in
this section.
World Wide Web
Printer drivers, updated HP printer software, plus product and support
information may be obtained from the following URLs:
Printer drivers may be obtained from the following websites:
in the U.S.
http://www.hp.com/support/lj4100
in China
ftp://www.hp.com.cn/support/lj4100
in Japan
ftp://www.jpn.hp.com/support/lj4100
in Korea
http://www.hp.co.kr/support/lj4100
in Taiwan
http://www.hp.com.tw/support/lj4100
or the
local driver website
http://www.dds.com.tw
158 Chapter 5 - Service and support
EN
Software utilities and electronic information
Countries/regions
Contact information
U.S.
Monday - Friday: 6:00 am - 10:00 pm MST
Saturday: 9:00 am - 4:00 pm MST
Phone: (661) 257-5565
Fax: (661) 257-6995
HP website:
http://www.hp.com/
Mail:
Hewlett-Packard Co.
P.O. Box 907
Santa Clarita, CA 91380-9007
USA
Canada
Phone: (905) 206-4663
Europe
The languages supported are also listed below beside the telephone
numbers. Hours of operation are 7:30 am GMT (8:30 am CET) to 17:00
GMT (18:00 CET).
English speaking line
French speaking line
German speaking line
Italian speaking line
Spanish speaking line
Portuguese speaking line
Within UK
01429 865511
Internationally
+44 1429 865511
+44 1429 863343
+44 1429 863353
+44 1429 520013
+44 1429 520012
+44 1429 890466
Asia Pacific
country/region
Australia
Hong Kong
India
Indonesia
Japan
Korea
Malaysia
New Zealand
Philippines
Singapore
Taiwan
Thailand
+61 3 9272 8000
+86 10 65053888
+65 740-4477
+91 (011) 682 6035
+65 740-4477
+81 3 53461891
+82 2 3270 0805
+65 740-4477
0800-445-543 (toll free) or
(09) 356 6640
+65 740-4477
+65 740-4477
+886 (02) 717 0055
+66 (02) 661-3900 ext 3224
China (Beijing)
EN
HP Customer Care Service and Support 159
Latin America
Argentina
8:30 to19:30 hrs.
Buenos Aires:
Brazil
8:00 to19:00 hrs.
São Paulo:
Chile
8:30 to18:30 hrs.
Chile:
Colombia
Local dealers provide
technical assistance
Mexico “HP Contigo”
8:00 to18:00 hrs.
Mexico:
Venezuela
8:00 to18:00 hrs.
Caracas:
787
-8080
011-829-6612
800-360999
01-800-4726684 and 01 800-4720684
800-47-888
207-8488
Technical Assistance for other Latin American countries is provided by local
dealers.
Countries/regions
Contact information
160 Chapter 5 - Service and support
EN
HP direct ordering for accessories or supplies
To order accessories or supplies:
●
call (800) 752-0900 (U.S.) or (800) 387-3154 (Canada)
●
visit the HP LaserJet supplies website that is local to your area
(print a copy of the supplies status page to learn the URL, as
described in “Supplies status page” on page 154)
HP direct ordering for genuine HP parts
In the U.S., call (800) 227-8164.
HP service parts information CD
This powerful, CD-based parts information tool is designed to give
users fast, easy access to parts information such as pricing and
recommended stocking lists for a wide range of HP products. To
subscribe to this quarterly service in the U.S. or Canada, call
(800) 336-5987. In Asia Pacific, call (65) 740-4484. Parts
identification and pricing information worldwide can also be accessed
via the World Wide Web at
http:/www.hp.com/go/partsinfo
.
HP Support Assistant CD
This support tool offers a comprehensive online information system
designed to provide technical and product information on HP
products. To subscribe to this quarterly service in the U.S. or Canada,
call (800) 457-1762. In Hong Kong, Indonesia, Malaysia, or
Singapore, call Mentor Media at (65) 740-4477.
HP authorized resellers and support
To locate authorized HP resellers and support, call (800) 243-9816
(U.S.) or (800) 387-3867 (Canada).
HP service agreements
Call (800) 743-8305 (U.S.) or (800) 268-1221 (Canada).
EN
HP Customer Care Service and Support 161
HP SupportPacks
The HP SupportPack is a packaged service agreement that upgrades
your basic LaserJet product warranty (1 year), and extends coverage
to 5 years.
HP SupportPacks are sold by HP resellers and are available in either
a shrink-wrap version for a 3-year service package only (you must
register with HP to activate service) or an electronic version for a 1-,
2-, 3-, 4-, or 5-year service package (you can register by fax or on the
World Wide Web).
For ordering and pricing details, contact your local HP reseller or visit
the HP website at
http://www.hp.com/go/printerservices
for more
information.